Legal Notice – Last Updated: 10 August 2026.

1. Scope

This Shipping Policy applies to physical products purchased through emotionalmail.com. Digital products are delivered electronically and are not subject to this Policy. See our Digital Products Policy for digital delivery terms.

2. Processing Times

Standard in-stock products are typically dispatched within 2 to 5 business days. Many products are manufactured or fulfilled to order. Production lead times are stated on the product listing and may be up to 14 business days or longer.

3. Domestic Delivery (Australia)

• Standard Post via Australia Post or equivalent: 3 to 10 business days from dispatch.
• Express Post or courier: 1 to 5 business days from dispatch.
• Bulky or heavy items: 5 to 15 business days from dispatch.

Timeframes are estimates from the dispatch date. Actual delivery may vary due to location, public holidays, carrier capacity, and unforeseen events.

4. International Delivery

International shipping is available for selected products where indicated at checkout. Estimated delivery is 7 to 21 business days. You are solely responsible for any customs duties, import taxes, or charges imposed by your destination country.

5. Shipping Costs

Shipping costs are calculated at checkout based on weight, dimensions, destination, and shipping method selected. Shipping costs are non-refundable unless the product is faulty or misdescribed.

6. Damaged, Incorrect, or Lost Items

• Damaged: Contact us within 48 hours of delivery with photographs of the damage and packaging.
• Incorrect item: Contact us within 7 days. We will send the correct item and arrange return at our expense.
• Lost: Contact us if your order has not arrived within the estimated timeframe. We will investigate with the carrier.

7. Undeliverable Items

If a package is returned as undeliverable due to an incorrect address, refusal, or failure to collect, additional shipping charges may apply for re-delivery. If we cannot reach you within 30 days, we may cancel the order and issue a refund less original shipping costs.

8. Address Accuracy

You are responsible for providing an accurate and complete delivery address. We are not liable for delays or losses resulting from an incorrect address provided by you.

9. Contact

Email: admin@ellemotional.com – Subject: Shipping Enquiry and Order Number