Legal Notice – Last Updated: 10 August 2026. Master Glossary – applies across all documents on emotionalmail.com.

The following definitions apply throughout all legal documents on our websites unless the context requires otherwise.

• ACL: The Australian Consumer Law, being Schedule 2 to the Competition and Consumer Act 2010 (Cth).
• APP: Australian Privacy Principle as set out in Schedule 1 to the Privacy Act 1988 (Cth).
• ABN: Australian Business Number – our ABN is 43 432 414 727.
• AI / Artificial Intelligence: Any software, model, algorithm, or technology performing tasks that typically require human intelligence, including machine learning, natural language processing, and generative AI.
• AI Output: Any content, data, image, text, or other material generated or materially assisted by any AI system.
• Business Day: A day banks are open in Brisbane, Queensland – excludes Saturday, Sunday, and Queensland public holidays.
• Commercial Licence: A licence to use our digital products for commercial purposes as defined in the Extended Licence Agreement.
• Consumer Guarantee: A statutory guarantee under the ACL, including guarantees as to acceptable quality, fitness for purpose, and correspondence with description.
• Customer: A person who purchases, downloads, subscribes to, or otherwise acquires any product or service from us.
• Digital Product: Any intangible product delivered electronically including software, templates, digital assets, artwork, and AI-generated outputs.
• eSafety Commissioner: The Australian eSafety Commissioner appointed under the Online Safety Act 2021 (Cth).
• Force Majeure Event: Any event beyond our reasonable control including acts of God, natural disasters, pandemic, war, terrorism, industrial action, or failure of telecommunications or internet services.
• GST: Goods and services tax imposed under the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
• Major Failure: A failure as defined in the ACL that would have prevented a reasonable consumer from purchasing had they known about it.
• Minor Failure: A failure as defined in the ACL that can be remedied within a reasonable time.
• Notifiable Data Breach: A data breach as defined in Part IIIC of the Privacy Act 1988 (Cth) that is likely to result in serious harm.
• OAIC: The Office of the Australian Information Commissioner.
• Online Safety Act: The Online Safety Act 2021 (Cth).
• Personal Information: Information or an opinion about an identified individual, or an individual who is reasonably identifiable, as defined in the Privacy Act 1988 (Cth).
• Privacy Act: The Privacy Act 1988 (Cth) as amended, including by the Privacy and Other Legislation Amendment Act 2024 (Cth).
• Subscription: A recurring payment arrangement for ongoing access to products, services, or content.
• Token: Emotional Mail internal digital currency purchased as a gift card and redeemable across ElleMotional sites.
• We / Us / Our: Brent Bernard trading as Emotional Mail and ElleMotional, ABN 43 432 414 727, Gold Coast, Queensland, Australia.
• Website: emotionalmail.com and all associated subdomains and pages operated by Emotional Mail.
• You / Your: Any natural person accessing, browsing, or interacting with our websites.