Legal Notice – Last Updated: August 10, 2026

Your rights under the Australian Consumer Law cannot be excluded, restricted, or modified. This statement sets out your key rights as a consumer purchasing from emotionalmail.com.

1. Consumer Guarantees for Goods

When you purchase goods, including digital products, those goods come with the following consumer guarantees:

• Acceptable quality: Goods must be safe, durable, free from defects, acceptable in appearance and finish, and fit for all purposes that goods of that type are commonly supplied for.
• Fit for disclosed purpose: Goods must be fit for any specific purpose you disclosed to us before purchase.
• Match description: Goods must match any description we provided.
• Match sample or demonstration model: Goods must match any sample or demonstration model shown.
• Express warranties honoured: Any express warranty we provide must be honoured.

2. Consumer Guarantees for Services

• Due care and skill: Services must be carried out with due care and skill.
• Fit for purpose: Services must be fit for any specific purpose you disclosed to us.
• Delivered in reasonable time: Services must be provided within a reasonable time when no time is set.

3. Your Remedies

If goods or services fail to comply with a consumer guarantee, you are entitled to a repair, replacement, or refund (your choice for a major failure); compensation for any consequential loss; and a repair or replacement for a minor failure. For digital products, remedies may include a corrected version, a patch, or a refund.

4. Contact for Consumer Guarantee Claims

Contact admin@ellemotional.com with Subject: Consumer Guarantee Claim and your Order Number. We will respond within 5 business days.